On Q Financial Settlement (2026)

Status: Live (claims open)

Summary & Commentary

On Q Financial, LLC, a mortgage lender, had a data security incident on or around February 20, 2024 that may have exposed clients' names and Social Security numbers. A class action, Feathers et al. v. On Q Financial, LLC, No. CV2025-037770, was filed in Maricopa County Superior Court in Arizona.

On Q denies wrongdoing but agreed to put $1,250,000 into a settlement fund. The fund pays for reimbursement of documented losses and time, an alternative cash payment for those without paperwork, and one year of expanded identity theft and fraud monitoring. The settlement still needs final court approval.

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TL;DR

• Who: People whose names and Social Security numbers may have been compromised in the February 2024 On Q Financial data incident
• When: Incident on or around February 20, 2024
• Benefit: Up to $5,000 for documented losses and time, or an alternative cash payment estimated at $50; plus 1 year of identity theft and fraud monitoring
• Deadline: October 28, 2026
• Proof required: Yes for documented losses; no for the alternative payment or monitoring
• Administrator: Kroll Settlement Administration LLC

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Who Is Included

Class members are people whose private information, specifically names and Social Security numbers, may have been compromised in the data security incident on or around February 20, 2024. Excluded are judges and their families and staff, On Q and its affiliates, and anyone who opted out in time.

What You Could Receive

• Documented loss payment: Up to $5,000 for out-of-pocket losses and time spent, supported by reasonable documentation such as receipts or statements.
• Alternative cash payment: Estimated at $50, adjusted pro rata based on what remains in the fund. No documentation needed.
• Identity theft and fraud monitoring: One year of single-bureau credit monitoring with up to $1,000,000 in insurance and access to a fraud specialist. No documentation needed.

Key Dates

• Opt-out deadline: September 28, 2026 (passed)
• Objection deadline: September 28, 2026 (passed)
• Claim deadline: October 28, 2026 (online by 11:59 p.m. ET or postmarked)
• Final approval hearing: November 16, 2026 at 10:00 a.m. MT

What You Need To Do

1. Open the claim form from the official settlement website, or download a paper form.
2. Choose the documented loss payment or the alternative cash payment, and add monitoring.
3. Attach receipts or statements if you are claiming documented losses.
4. Submit online by 11:59 p.m. ET on October 28, 2026, or mail the form postmarked by that date.

Frequently Asked Questions

Can I claim time I spent dealing with the breach? Yes, as part of the documented loss payment, with reasonable documentation.

Is the $50 fixed? No. It is an estimate adjusted pro rata based on the remaining fund.

Does monitoring require documents? No.

What This Case Is About

The plaintiffs allege that a data breach at On Q Financial on or around February 20, 2024 exposed sensitive client information. On Q denies liability. The settlement avoids a trial and provides compensation and protective services to the people affected.

Administrator

Kroll Settlement Administration LLC

• Phone: (833) 930-0180
• Mail: Feathers et al. v. On Q Financial, LLC, c/o Kroll Settlement Administration LLC, P.O. Box 225391, New York, NY 10150-5391

Important Documents

The Notice of Proposed Class Action Settlement, the FAQs and the Settlement Agreement are available on the Important Documents tab of the settlement website.