Evernorth Health MDLIVE Privacy Settlement (2026)

Status: Live (claims open)

Summary & Commentary

MDLIVE is a telehealth service owned by Evernorth Health, part of Cigna. The lawsuit, filed in the Circuit Court for Hillsborough County, Florida, claims the MDLIVE patient portal shared users' sensitive information and private communications with Google and Meta (Facebook) without consent.

The plaintiffs relied on the Florida Security of Communications Act and the federal Electronic Communications Privacy Act. Evernorth and MDLIVE deny wrongdoing but agreed to a $3,500,000 fund. Eligible users who had a Facebook or Google account at the time can claim up to $15 with just an attestation.

---

TL;DR

• Who: MDLIVE users who signed in to patient.mdlive.com and used the portal, and had an active Facebook and/or Google account at the time
• When: May 30, 2023 – August 11, 2025
• Benefit: Up to $15 per claimant
• Deadline: December 1, 2026
• Proof required: No documents; an attestation of portal use and a Facebook or Google account
• Administrator: Kroll Settlement Administration LLC

---

Who Is Included

All MDLIVE users who, between May 30, 2023 and August 11, 2025, signed in to MDLIVE's portal (patient.mdlive.com) and did anything on it, and who had an active Facebook and/or Google account during that time.

Excluded are the presiding judges and magistrates and their families; the defendants, their related companies and their current or former officers, directors, agents, attorneys and employees; anyone who opts out; and their legal representatives and assigns.

What You Could Receive

A cash payment of up to $15, which may be reduced depending on the number of valid claims and deductions for notice, administration, attorneys' fees and incentive awards from the $3,500,000 fund. Payment by check (valid for 90 days), PayPal or Venmo.

Key Dates

• Opt-out deadline: November 16, 2026
• Objection deadline: November 16, 2026
• Claim deadline: December 1, 2026
• Final approval hearing: January 6, 2027

What You Need To Do

1. File online through the claim form, or mail a paper claim form to Kroll Settlement Administration LLC, PO Box 225391, New York, NY 10150-5391, postmarked by the deadline.
2. Attest that you used the MDLIVE portal during the class period and had an active Facebook and/or Google account.
3. Choose check, PayPal or Venmo, and submit by December 1, 2026.

Frequently Asked Questions

Did I need a video visit? No. Signing in and using the portal can qualify.

Why does Facebook or Google matter? The claims are that data went to those companies, which can link it to your account.

How long is the check valid? 90 days.

What This Case Is About

The plaintiffs alleged Evernorth Health and MDLIVE disclosed users' sensitive information and private communications on MDLIVE's website to Google and Meta without consent, violating Florida and federal wiretap laws. The defendants deny all wrongdoing. The settlement is not an admission of liability.

Administrator

Kroll Settlement Administration LLC

• Phone: (833) 453-3739
• Mail: PO Box 225391, New York, NY 10150-5391

Important Documents

The Motion for Preliminary Approval, the original and amended orders granting preliminary approval, the Settlement Agreement, the Website Notice and the Claim Form are available on the settlement website.